RETURNS POLICY

RETURNS POLICY

Some products may differ slightly from the images as on the online store. Every effort has been made to accurately show the size and colour of the products but colours may vary from the pictures. Estilo may not be held liable for product variations.

Estilo will not accept the return or cancellation of an order for ANY PRODUCT on the website that is MADE TO ORDER or is of a CUSTOMIZED / BESPOKE nature. Please ensure you carefully read the product descriptions to ascertain which products are made to order.

Returns, refunds, exchanges and / or cancelation of orders will not be permitted on PROMOTIONAL / SALE and / or CLEARANCE items.

Returned items and cancelled orders will be subject to store credit vouchers only and not cash refunds.

AS per the ECT Act - consumers have a general right to return (a ‘cooling off period’), for seven days after delivery, for any reason, without penalty, but the consumer will be liable for the costs of returning the goods.

If you are not satisfied with any of the products you have bought from us, please notify us at within 7 days of receiving your order.

We will arrange to have the product returned to us via our preferred courier within 7 days from date of the notification email.

Returned items must be returned unused and undamaged, in the original packaging and accompanied with the original invoice. If the original packaging is damaged, please ensure the goods are properly packaged to ensure that damage does not occur during the return courier.

Estilo reserves the right to refuse to refund or exchange a product should it be deemed that:

• the product has been used or,
• the product is not in a condition fit for resale or,
• the client or any other person has altered, repaired, incorporated or added to the product to where such alteration, repair, incorporation or addition has not been authorised by Estilo.

Due to hygiene reasons - Estilo will not accept the return of any intimate items. 

However, return of defective goods will be at no charge to the client.

As per the Consumer Protection Act, all products have a standard 6 months manufacturing warranty. Defective items may be returned to Estilo within this period for either repair, replacement or refund.

If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Estilo as well as the costs of redelivering the product back to you.

A product is NOT defective, and you will NOT be entitled to any replacement or refund under the general warranty above if:

(a) The faults/damage are a result normal wear and tear;

(b) damage arising from incorrect usage of the product;

(c) damage as a result of accidents, including water spills;

(d) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

Estilo's liability is limited to the replacement of defective products. Products damaged due to normal wear and tear or due to negligence will not be refunded or replaced.

The decision to repair, replace or refund the client remains at the discretion of Estilo and their respective suppliers.

Once we have received the returned defective product, we will either repair or replace the product within 30 days. Should this not be possible we will issue a refund to you in full for the item within 14 days.